Privacy Policy.

2. Information We May Collect

• Parent, carer and emergency contact names, telephone numbers, email addresses and addresses.
• Player name, date of birth, age group, attendance, coaching notes and programme history.
• Medical, allergy, disability, accessibility, behavioural or welfare information needed for safe participation.
• Booking, subscription, payment status, invoice and transaction records.
• Enquiries, messages, complaints, consent choices and customer-service records.
• Photographs, video or testimonials where a lawful basis and any required consent are in place.
• Technical information such as IP address, browser, device, security logs and website interactions.
• Safeguarding, incident, injury and first-aid records where relevant.

4. Why We Use Information and Our Lawful Bases

6. How We Collect Information

• Directly from parents, carers, players and adults making an enquiry.
• Through booking, trial, waiting-list, payment and contact forms.
• During sessions, matches, events, first-aid incidents or safeguarding processes.
• From coaches, venues, leagues or governing bodies where relevant and lawful.
• From website hosting, security and communication systems.
• From publicly available information where necessary to investigate misuse, complaints or safeguarding concerns.

8. External Services and Platforms

The website links to services such as GoHighLevel booking forms, payment providers, WhatsApp, Google Maps, Google Business Profile, Facebook, Instagram and TikTok. When you open or use those services, the provider may process information under its own privacy terms.

We do not sell personal information to advertisers.

10. How Long We Keep Information

• Enquiries that do not lead to a booking are normally kept for up to 12 months unless a longer period is needed for a dispute, safeguarding issue or legal obligation.
• Booking, subscription, transaction and accounting records may be kept for up to 6 years after the relevant financial or contractual relationship.
• Current player records are kept while needed to provide the service and for a reasonable period afterwards.
• Safeguarding, injury and incident information may be kept longer in line with legal duties and recognised safeguarding guidance.
• Marketing consent records are kept while consent is active and for a reasonable period afterwards to demonstrate the preference or maintain a suppression record.
• Optional photographs and video are reviewed periodically and removed when no longer needed, subject to lawful prior publication and record-keeping needs.

12. Your Data Protection Rights

• Ask for access to your personal information.
• Ask for inaccurate information to be corrected.
• Ask for information to be erased where the law allows.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for portable data where the right applies.
• Withdraw consent at any time for future consent-based processing.
• Complain to the Information Commissioner's Office.

14. Marketing and Communication Preferences

Essential messages about bookings, payments, timetable changes, safety and service administration are not marketing. Optional promotional messages are sent only where an appropriate lawful basis exists. You can unsubscribe or withdraw marketing consent at any time.

16. Complaints and Contact

To exercise a right or ask how information is used, email admin@boxtoboxacademy.co.uk or call 07828 050693. We may need to verify identity before responding.

You also have the right to complain to the Information Commissioner's Office. We encourage you to contact us first so we can try to resolve the concern.